Publications
Publication Type:
Department:
Year:
Automation in business research: systematic literature review
journal articles
Elhajjar S, Yacoub L and Yaacoub H
Springer Science And Business Media Llc
Year
2023
Luxury hospitality: A systematic literature review and research agenda
journal articles
Jain V, Wirtz J, Salunke P, Nunkoo R and Sharma A
Year
2023
A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research
journal articles
Wirtz J and Mariani M
Year
2023
BIG DATA IN THE MARKETING EDUCATION PROGRAMS: EDUCATORS’ AND STUDENTS’ VIEWS AND ATTITUDES
journal articles
Elhajjar S and Borna S
Informa Uk Limited
Year
2023
Exploring the nonlinear influence of nonverbal dominance in marketing communicators: Instrumental outcomes, social outcomes, and persuasion
journal articles
Wirtz J, Lasarov W, Orth UR and Holm M
Year
2023
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors
journal articles
Wirtz J, Borghi M, Mariani MM and Vega RP
Year
2023
Research note: conceptualizing agentic luxury in luxury services
journal articles
Wirtz J, Holmqvist J and Issandou A
Year
2023
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
journal articles
Wirtz J, Hofmeister J, Chew PYP and Ding X
Year
2023
Adding a third-party player in the sender-receiver deception game
journal articles
Xiong X, Zhang Y and Zhou X
Year
2023
Fluidity and the customer experience in digital platform ecosystems
journal articles
Wirtz J, Ramasundaram A, Pandey N, Shukla Y and Alavi S
Year
2023