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Should a firm with a reputation for outstanding service quality offer a service guarantee?
journal articles
Wirtz J, Kum D and Sheang Lee K
Year
2000
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Manipulating Ad message involvement through information expectancy: Effects on attitude evaluation and confidence
journal articles
Lee YH
Year
2000
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The effects of the Uruguay Round: Empirical evidence from U.S. industry
conference/seminars
Yeung B, Mutti J and Sampson R
Year
2000
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The Asian Apocalypse: Crisis Marketing for Consumers and Businesses
journal articles
Ang SH, Leong SM and Kotler P
Year
2000
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Singapore Economic Outlook
books/monographs
Toh MH
Canberra: Paragon Printers
Year
2000
Applying QFD in higher education
conference/seminars
Hwarng HB and Teo C
Year
2000
Corporate strategy at the hour glass
conference/seminars
Pangarkar N
Year
2000
Economic performance of group-affiliated companies in Korea: Intragroup resource sharing and internal business transactions
journal articles
Chang SJ and Hong J
Year
2000
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Strategic management of grey marketing
journal articles
Lee KS, Lim GH and Tan SJ
Year
2000
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Prepayment risk and holding period for residential mortgages in Singapore – Evidence from condominium transactions data
journal articles
Eng Ong S
Year
2000
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