Publications
Publication Type:
Department:
Year:
Metaperception benefits of service robots in uncomfortable service encounters
journal articles
Wirtz J, Pitardi V, Paluch S and Kunz WH
Year
2024
Social media research: We are publishing more but with weak influence.
journal articles
Elhajjar S and Yacoub L
Year
2024
AI concierge in the customer journey: what is it and how can it add value to the customer?
journal articles
Liu SQ, Wirtz J, Vakeel KA, Smith NA, Alavipour RS and Wei C
Year
2024
Unclearly Immoral: Low Self-Concept Clarity Increases Moral Disengagement
journal articles
Wang J and Toure-Tillery M
Amer Psychological Assoc
Year
2024
Ethical considerations of service organizations in the information age信息时代服务组织的道德思考
journal articles
Wirtz J, Camilleri MA, Zhong L and Rosenbaum MS
Year
2024
Luxury hospitality: A systematic literature review and research agenda
journal articles
Wirtz J, Jain V, Salunke P, Nunkoo R and Sharma A
Year
2023
Beautify the blurry self: Low Self-Concept clarity increases appearance management
journal articles
Wang J and Yu Y
John Wiley & Sons Ltd
Year
2023
Algorithm Aversion: Evidence from Ridesharing Drivers
journal articles
Liu M, Tang X, Zhang S, Zhu Y, Xia S and Menge Q
Year
2023
Automation in business research: systematic literature review
journal articles
Elhajjar S, Yacoub L and Yaacoub H
Springer Science And Business Media Llc
Year
2023
Corporate Digital Responsibility in Service Firms and Their Ecosystems
journal articles
Wirtz J, Kunz WH, Hartley N and Tarbit J
Year
2023