Publications
Publication Type:
Department:
Year:
The impact of COVID-19 on marketing for higher education institutions in developing countries: the case of Lebanon
journal articles
Elhajjar S and Yacoub L
Informa Uk Limited
Year
2024
Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
journal articles
Wirtz J, Ashtar S, Yom-Tov GB and Rafaeli A
Year
2024
Exploring the Impact of Cultural Destinations on Residents’ Well‐Being: Case of Katara Cultural Village
journal articles
Elhajjar S and Al‐Sulaiti KI
Wiley
Year
2024
Metaperception benefits of service robots in uncomfortable service encounters
journal articles
Wirtz J, Pitardi V, Paluch S and Kunz WH
Year
2024
Exploring the nonlinear influence of nonverbal dominance in marketing communicators: Instrumental outcomes, social outcomes, and persuasion
journal articles
Wirtz J, Lasarov W, Orth UR and Holm M
Year
2023
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors
journal articles
Wirtz J, Borghi M, Mariani MM and Vega RP
Year
2023
Research note: conceptualizing agentic luxury in luxury services
journal articles
Wirtz J, Holmqvist J and Issandou A
Year
2023
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
journal articles
Wirtz J, Hofmeister J, Chew PYP and Ding X
Year
2023
Adding a third-party player in the sender-receiver deception game
journal articles
Xiong X, Zhang Y and Zhou X
Year
2023
Fluidity and the customer experience in digital platform ecosystems
journal articles
Wirtz J, Ramasundaram A, Pandey N, Shukla Y and Alavi S
Year
2023