Publications
Publication Type:
Department:
Year:
Services Marketing, 7/e
books/monographs
Lovelock C
Pearson Education India
Year
2011
Banyan Tree Hotels & Resorts
books/monographs
Wirtz J
Prentice Hall, New Jersey
Year
2011
Managing a Service System under the Influence of Social Interaction
conference/seminars
Hwarng Hsingliang, Brian and Yuan X
Year
2011
The love of money is the root of all evil: Pay satisfaction and cpi as moderators
conference/seminars
Lim VKG, Teo TSH, Du L, Kim K, Tang TLP, Sutarso T, Ansari MA, Arias-Galicia F, Garber I, Vlerick P, Liang J, Akande A, Allen MW, Alzubaidi AS, Borg MG, Charles-Pauvers B, Cheng BS, Chiu RK, De La Torre CG, Higgs RC, Ibrahim AHS, Jen CK, Kazem AM, Luna-Arocas R, Malovics E, Moreira AS, Mpoyi RT, Nnedum AUO, Osagie JE, Osman-Gani AM, Özbek MF, Pereira FC, Pholsward R, Pitariu HD, Polic M, Sardžoska EG, Skobic P, Stembridge AF, Tang TLN, Trontelj M, Urbain C, Canova L and Manganelli AM
Year
2011
How to deal with customer shakedowns
journal articles
Wirtz J
Year
2011
The Wealth Effects of Property Acquisitions: Evidence from Japanese and Singaporean REITs
journal articles
Ooi JTL, Ong SE and Neo PH
Year
2011
New insight into technology licensing strategy and innovation performance: Evidence from Chinese latecomers in high-tech industries
conference/seminars
Zhao YY, Wong PK, Subramanian AM and Hang CC
Year
2011
A stable estimator of the information matrix under EM for dependent data
journal articles
Duan JC and Fulop A
Year
2011
Testing to prevent bad translation: Brand name conversions in Chinese-English contexts
journal articles
Kum D, Lee YH and Qiu C
Year
2011
A smoothing sample average approximation method for stochastic optimization problems with CVaR risk measure
journal articles
Sun J, Goh M and Meng F
Year
2011