Publications
Publication Type:
Department:
Year:
Services Marketing, 7/e
books/monographs
Lovelock C
Pearson Education India
Year
2011
A multilevel field investigation of emotional labor, affect, work withdrawal, and gender
journal articles
Barnes CM and Scott BA
Year
2011
Robust optimization made easy with ROME
journal articles
Goh J and Sim M
Year
2011
Subdifferential properties of the minimal time function of linear control systems
journal articles
Jiang Y, Sun J and He YR
Year
2011
The role of securitization in mortgage renegotiation
journal articles
Agarwal S, Amromin G, Ben-David I, Chomsisengphet S and Evanoff DD
Year
2011
Cognitive dissimilarity among rivals about the state of competition and technology alliance formation: A contingency perspective
books/monographs
Pangarkar N and Wu J
Information Age Publishing, Charlotte, North Carolina
Year
2011
Banyan Tree Hotels & Resorts
books/monographs
Wirtz J
Prentice Hall, New Jersey
Year
2011
Managing a Service System under the Influence of Social Interaction
conference/seminars
Hwarng Hsingliang, Brian and Yuan X
Year
2011
The love of money is the root of all evil: Pay satisfaction and cpi as moderators
conference/seminars
Lim VKG, Teo TSH, Du L, Kim K, Tang TLP, Sutarso T, Ansari MA, Arias-Galicia F, Garber I, Vlerick P, Liang J, Akande A, Allen MW, Alzubaidi AS, Borg MG, Charles-Pauvers B, Cheng BS, Chiu RK, De La Torre CG, Higgs RC, Ibrahim AHS, Jen CK, Kazem AM, Luna-Arocas R, Malovics E, Moreira AS, Mpoyi RT, Nnedum AUO, Osagie JE, Osman-Gani AM, Özbek MF, Pereira FC, Pholsward R, Pitariu HD, Polic M, Sardžoska EG, Skobic P, Stembridge AF, Tang TLN, Trontelj M, Urbain C, Canova L and Manganelli AM
Year
2011
How to deal with customer shakedowns
journal articles
Wirtz J
Year
2011