Publications
Publication Type:
Department:
Year:
Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline
books/monographs
Wirtz J, Kunz WH and Paluch S
Year
2022
Managing the Exclusivity of Luxury Service Experiences
books/monographs
Wirtz J, Holmqvist J and Fritze MP
Year
2022
Contract Innovation: Driving Scale and Scope of Nonownership Value Propositions—Chapter Description
books/monographs
Wirtz J and Ehret M
Year
2022
Improving Service Quality and Productivity
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Positioning Services in Competitive Markets
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
The Services Marketing Framework
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Complaint Handling and Service Recovery
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Developing Service Products and Brands
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
The Services Marketing Framework
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Designing Service Processes
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021