Publications
Publication Type:
Department:
Year:
Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline
books/monographs
Wirtz J, Kunz WH and Paluch S
Year
2022
Student Growth and Development in New Higher Education Learning Spaces: Student-centred Learning in Singapore
books/monographs
Tambyah SK
Year
2022
Leadership of the brand: Time for asian leaders to leverage branding to build passionate and high-performing organizations
books/monographs
Shamdasani P
Year
2021
Case Studies
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Services Marketing People, Technology, Strategy (Ninth Edition)
books/monographs
Wirtz J and Lovelock C
Year
2021
Uber’s Unintended Burdens
books/monographs
Tang CS and Wirtz J
World Scientific
Year
2021
Understanding Service Consumers
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
The Services Marketing Framework
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Improving Service Quality and Productivity
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Positioning Services in Competitive Markets
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021