Publications
Publication Type:
Department:
Year:
The impact of COVID-19 on marketing for higher education institutions in developing countries: the case of Lebanon
journal articles
Elhajjar S and Yacoub L
Informa Uk Limited
Year
2024
Doing More with Less: Overcoming Ineffective Long-Term Targeting Using Short-Term Signals
journal articles
Huang T-W and Ascarza E
Institute For Operations Research And The Management Sciences
Year
2024
Exploring the Impact of Cultural Destinations on Residents’ Well‐Being: Case of Katara Cultural Village
journal articles
Elhajjar S and Al‐Sulaiti KI
Wiley
Year
2024
ChatGPT and service: opportunities, challenges, and research directions
journal articles
Ooi KB, Tan GWH, Wirtz J, Sigala M, Aw ECX, Cham TH, Dwivedi YK, Kunz WH, Letheren K, Mishra A and Russell-Bennett R
Year
2024
Metaperception benefits of service robots in uncomfortable service encounters
journal articles
Wirtz J, Pitardi V, Paluch S and Kunz WH
Year
2024
Social media research: We are publishing more but with weak influence.
journal articles
Elhajjar S and Yacoub L
Year
2024
AI concierge in the customer journey: what is it and how can it add value to the customer?
journal articles
Liu SQ, Wirtz J, Vakeel KA, Smith NA, Alavipour RS and Wei C
Year
2024
Unclearly Immoral: Low Self-Concept Clarity Increases Moral Disengagement
journal articles
Wang J and Toure-Tillery M
Amer Psychological Assoc
Year
2024
Ethical considerations of service organizations in the information age信息时代服务组织的道德思考
journal articles
Wirtz J, Camilleri MA, Zhong L and Rosenbaum MS
Year
2024
Big data analytics and the use of artificial intelligence in the services industry: a meta-analysis
journal articles
Cheah I, Ladeira WJ, Santini FDO, Rasul T, Elhajjar S, Yasin N and Akhtar S
Informa Uk Limited
Year
2024