Publications
Publication Type:
Department:
Year:
Big data analytics and the use of artificial intelligence in the services industry: a meta-analysis
journal articles
Cheah I, Ladeira WJ, Santini FDO, Rasul T, Elhajjar S, Yasin N and Akhtar S
Informa Uk Limited
Year
2024
AI concierge in the customer journey: what is it and how can it add value to the customer?
journal articles
Liu SQ, Wirtz J, Vakeel KA, Smith NA, Alavipour RS and Wei C
Year
2024
The present and future of the B2B sales profession
journal articles
Elhajjar S, Yacoub L and Ouaida F
Informa Uk Limited
Year
2024
Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses
journal articles
Kim H, Liu SQ, Wirtz J, So KKF and Fang X
Year
2024
Ethical considerations of service organizations in the information age信息时代服务组织的道德思考
journal articles
Wirtz J, Camilleri MA, Zhong L and Rosenbaum MS
Year
2024
ChatGPT and service: opportunities, challenges, and research directions
journal articles
Ooi KB, Tan GWH, Wirtz J, Sigala M, Aw ECX, Cham TH, Dwivedi YK, Kunz WH, Letheren K, Mishra A and Russell-Bennett R
Year
2024
The Power of Commitment in Group Search
journal articles
Zhu Y and Cao X
Year
2024
Doing More with Less: Overcoming Ineffective Long-Term Targeting Using Short-Term Signals
journal articles
Huang T-W and Ascarza E
Institute For Operations Research And The Management Sciences
Year
2024
Digital transformation: A multidisciplinary perspective and future research agenda
journal articles
Liu J, Wirtz J, Paul J, Ueno A, Dennis C, Alamanos E, Curtis L, Foroudi P, Kacprzak A, Kunz WH, Marvi R, Nair SLS, Ozdemir O, Pantano E, Papadopoulos T, Petit O and Tyagi S
Year
2024
Using spatial big data to analyse neighbourhood effects on immigrant inclusion and well-being
journal articles
Ang ATY, Tambyah SK and Leong CH
Year
2024