Publications
Publication Type:
Department:
Year:
Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process
journal articles
Wirtz J and Mattila A
Year
2001
Consumer Behaviour in Asia
journal articles
Emerald
Year
2001
Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process
journal articles
Wirtz J and Mattila A
Wiley
Year
2001
Feasibility of strategic alliance as an entry strategy into markets dominated by major competitors
journal articles
Tan J, Sheang Lee K and Hua Lim G
Year
2000
Entrepreneurial spirit among East Asian Chinese
journal articles
Ang SH and Hong DGP
Wiley
Year
2000
The power of money: A cross-cultural analysis of business-related beliefs
journal articles
Ang SH
Year
2000
Institutionalising customer-driven learning through fully integrated customer feedback systems
journal articles
Wirtz J and Tomlin M
Year
2000
Determinants of relationship quality and loyalty in personalized services
journal articles
Shamdasani PN and Balakrishnan AA
Year
2000
Should a firm with a reputation for outstanding service quality offer a service guarantee?
journal articles
Wirtz J, Kum D and Sheang Lee K
Year
2000
The influence of materialistic inclination on values, life satisfaction and aspirations: An empirical analysis
journal articles
Wirtz J, Keng KA, Jung K and Jiuan TS
Year
2000