Publications

Year:

STRIVING FOR SERVICE EXCELLENCE

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

The interactive effect of time and host country location on Chinese MNCs’ performance: An empirical investigation

journal articles
Pangarkar N, Wu J and Yuan L
Year
2016

Brexit a symptom of how global business has been operating

others
Loh Yeow Khoon and Lawrence
Year
2016

JFDI Asia: Southeast Asia’s Leading Accelerator – Teaching Note

Case Study
Cheah LYS, Lim VKG and Chan N
Ivey Publishing
Year
2016

Models and insights for hospital inpatient operations: Time-dependent ED boarding time

journal articles
Chou MC, Sim J, Shi P, Dai JG and Ding D
Year
2016

Services Marketing People, Technology, Strategy

books/monographs
Wirtz J and Lovelock C
Year
2016

Return predictability in the corporate bond market along the supply chain

journal articles
Chen L, Zhang G and Zhang W
Year
2016

Financial stability and bank supervision

journal articles
Fazio DM, Tabak BM, Karine KC and Cajueiro DO
Year
2016

Banyan Tree: Designing and Delivering a Branded Service Experience

Case Study
Wirtz J
World Scientific
Year
2016

Preferences for travel time under risk and ambiguity: Implications in path selection and network equilibrium

journal articles
Qi J, Sim M, Sun D and Yuan X
Year
2016