Publications
Publication Type:
Department:
Year:
Understanding consumer behavior in the service encounter
books/monographs
Wirtz J and Chew P
Year
2023
Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing
books/monographs
Wirtz J, Kunz WH and Paluch S
Springer Nature Switzerland
Year
2023
Principles of Marketing, An Asian Perspective
books/monographs
Kotler P, Armstrong G, Swee-Hoon A, Siew-Meng L and Chin-Tiong T
Pearson Higher Ed
Year
2022
Consuming for happiness.
books/monographs
Tambyah SK and Tan SJ
American Psychological Association
Year
2022
The service robot revolution
books/monographs
Wirtz J, Paluch S and Kunz WH
Year
2022
Opportunities and challenges in developing interdisciplinary thinking in undergraduate education
books/monographs
Toh TC and Tambyah SK
Year
2022
The impact and potential of residential colleges: An overview
books/monographs
Tambyah SK
Year
2022
Reflections and aspirations
books/monographs
Tambyah SK
Year
2022
Student Growth and Development in New Higher Education Learning Spaces: Student-centred Learning in Singapore
books/monographs
Tambyah SK
Year
2022
Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract
books/monographs
Wirtz J, Pitardi V, Paluch S and Kunz W
Year
2022