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Publications

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All Accounting Analytics & Operations Finance Management & Organisation Marketing Strategy & Policy Real Estate

Year:

Balancing demand and capacity in services

books/monographs
Wirtz J and Chew P
Year
2023

Luxury service consumption

books/monographs
Wirtz J, Holmqvist J and Fritze MP
Year
2023

AI in Customer Service: A Service Revolution in the Making

books/monographs
Wirtz J and Kunz WH
Year
2023

Subjective Well-Being in ASEAN

books/monographs
Tambyah SK and Tan SJ
Springer International Publishing
Year
2023

Singapore, Quality of Life

books/monographs
Tan SJ and Tambyah SK
Springer International Publishing
Year
2023

Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline

books/monographs
Wirtz J, Kunz WH and Paluch S
Year
2022

Consuming for happiness.

books/monographs
Tambyah SK and Tan SJ
American Psychological Association
Year
2022

Managing the Exclusivity of Luxury Service Experiences

books/monographs
Wirtz J, Holmqvist J and Fritze MP
Year
2022

Contract Innovation: Driving Scale and Scope of Nonownership Value Propositions—Chapter Description

books/monographs
Wirtz J and Ehret M
Year
2022

Essentials of Services Marketing, [GLOBAL EDITION]

books/monographs
Wirtz J, Lovelock C and Chew P
Pearson
Year
2022