Publications
Publication Type:
Department:
Year:
Winning in service markets: Success through people, technology and strategy
books/monographs
Wirtz J
Year
2016
A unified approach to diffusion analysis of queues with general patience-time distributions
journal articles
Zhang H, Zhang J and Huang J
Year
2016
Pyramidal group structure and bank risk in Thailand
journal articles
Wiwattanakantang Y, Bunkanwanicha P and Gupta J
Year
2016
A SCOR framework to measure logistics performance of humanitarian organizations
journal articles
Goh M, Lu Q and De Souza R
Year
2016
Uber: Competing as Market Leader in the US versus Being a Distant Second in China
Case Study
Wirtz J and Tang C
World Scientific
Year
2016
Building a World-Class Service Organization
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Proximal Analysis and the Minimal Time Function of a Class of Semilinear Control Systems
journal articles
Jiang Y, Sun J and He Y
Year
2016
JFDI Asia: Southeast Asia’s Leading Accelerator – Teaching Note
Case Study
Cheah LYS, Lim VKG and Chan N
Ivey Publishing
Year
2016
The influence of family unions and parenthood transitions on self-development
journal articles
Chen EYJ, Tung EYL and Enright RD
Year
2016
Transforming Singapore’s Real Estate: Building on Firm Foundation
books/monographs
Sing TF and Yu SM
World Scientific
Year
2016