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Publications

Publication Type:

All Journal Articles Working Paper Books/monographs Others

Department:

All Accounting Analytics & Operations Finance Management & Organisation Marketing Strategy & Policy Real Estate

Year:

“while stocks last” impact of framing on consumers’ perception of sales promotions

journal articles
Tan SJ and Chua SH
Year
2004

Consumer responses to compensation, speed of recovery and apology after a service failure

journal articles
Wirtz J and Mattila AS
Year
2004

Animosity towards economic giants: What the little guys think

journal articles
Ang SH, Tan SJ, Jung K, Kau AK, Leong SM and Pornpitakpan C
Year
2004

The effect of attribute order on judgment in Chinese and English

journal articles
Lee YH and Tavassoli NT
Year
2004

Consumer Cheating on Service Guarantees

journal articles
Wirtz J and Kum D
Year
2004

Consumer complaining to firms: The determinants of channel choice

journal articles
Wirtz J and Mattila AS
Year
2004

Cost-effective service excellence: Lessons from Singapore airlines

journal articles
Wirtz J, Heracleous L and Johnston R
Year
2004

Interference of picture and brand name in a multiple linkage ad context

journal articles
Lee YH and Ang SH
Year
2003

Has Revenue Management Become Acceptable?: Findings From an International Study on the Perceived Fairness of Rate Fences

journal articles
Wirtz J and Kimes SE
Year
2003

Revenue management: Resolving potential customer conflicts

journal articles
Wirtz J, Kimes SE, Theng JHP and Patterson P
Springer Science And Business Media Llc
Year
2003