Publications
Publication Type:
Department:
Year:
Services Marketing People, Technology, Strategy
books/monographs
Wirtz J and Lovelock C
Year
2016
Winning in Service Markets Success through People, Technology and Strategy
books/monographs
Wirtz J
World Scientific
Year
2016
Toyota’s Innovative Share Issue (2015)
Case Study
Hrnjic E
Ivey Publishing
Year
2016
Measuring the information content of financial news
conference/seminars
Chang CY, Zhang Y, Ke B, Teng Z and Bozanic Z
Year
2016
Unraveling complexities of university-industry research interactions: The analytical power of case studies
journal articles
Wong PK and Tijssen RJW
Oxford Univ Press
Year
2016
Stability and chaos in demand-based pricing under social interactions
journal articles
Hwarng HB and Yuan X
Year
2016
Banyan Tree: Designing and Delivering a Branded Service Experience
Case Study
Wirtz J
World Scientific
Year
2016
Improving Service Quality and Productivity
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
A contingent view on the importance of inertia and mimicry in location choices by Chinese MNCs
journal articles
Pangarkar N and Yuan L
Inderscience Publishers
Year
2016
Negative Externalities of Rail Noise and Housing Values: Evidence from the Cessation of Railway Operations in Singapore
journal articles
Qin Y, Sing TF and Diao M
Year
2016