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Year:

Biometrics: The next frontier in service excellence, productivity and security in the service sector

journal articles
Wirtz J and Heracleous L
Year
2006

Services research – a truly global discipline

journal articles
Wirtz J and Brah S
Year
2006

Arousal expectations and service evaluations

journal articles
Wirtz J and Mattila AS
Year
2006

Do reward programs build loyalty for services?. The moderating effect of satisfaction on type and timing of rewards

journal articles
Lee YH and Keh HT
Year
2006

The influence of value orientations and demographics on quality-of-life perceptions: Evidence from a national survey of Singaporeans

journal articles
Tan SJ, Tambyah SK and Kau AK
Year
2006

Swimming with Sharks: How to Win in Cut-Throat Industries

journal articles
Pangarkar N and Wirtz J
Year
2006

Flying High in a Competitive Industry: Cost‐effective Service Excellence at Singapore Airlines

journal articles
Emerald
Year
2006

The influence of metaphors and product type on brand personality perceptions and attitudes

journal articles
Ang SH and Lim EAC
Year
2006

Complaint Management: The Heart of CRM

journal articles
Emerald
Year
2006

Guest editorial

journal articles
Wirtz J and Brah S
Emerald Group Publishing Limited
Year
2006