Publications
Publication Type:
Department:
Year:
Kung-fu service development at Singapore Airlines
journal articles
Wirtz J, Heracleous L and Johnston R
Year
2005
The psychology of intertemporal discounting: Why are distant events valued differently from proximal ones?
journal articles
Li X, Soman D, Ainslie G, Frederick S, Lynch J, Moreau P, Mitchell A, Read D, Sawyer A, Trope Y, Wertenbroch K and Zauberman G
Year
2005
Cost-effective service excellence: Lessons from Singapore airlines
journal articles
Wirtz J, Heracleous L and Johnston R
Year
2004
Consumer complaining to firms: The determinants of channel choice
journal articles
Wirtz J and Mattila AS
Year
2004
Consumer responses to compensation, speed of recovery and apology after a service failure
journal articles
Wirtz J and Mattila AS
Year
2004
“while stocks last” impact of framing on consumers’ perception of sales promotions
journal articles
Tan SJ and Chua SH
Year
2004
The effect of attribute order on judgment in Chinese and English
journal articles
Lee YH and Tavassoli NT
Year
2004
Animosity towards economic giants: What the little guys think
journal articles
Ang SH, Tan SJ, Jung K, Kau AK, Leong SM and Pornpitakpan C
Year
2004
Consumer Cheating on Service Guarantees
journal articles
Wirtz J and Kum D
Year
2004
The Differential Interaction of Auditory and Visual Advertising Elements with Chinese and English
journal articles
Lee YH and Tavassoli NT
Year
2003