Publications
Publication Type:
Department:
Year:
The influence of value orientations and demographics on quality-of-life perceptions: Evidence from a national survey of Singaporeans
journal articles
Tan SJ, Tambyah SK and Kau AK
Year
2006
Flying High in a Competitive Industry: Cost‐effective Service Excellence at Singapore Airlines
journal articles
Emerald
Year
2006
Complaint Management – The Heart of CRM
journal articles
Emerald
Year
2006
Complaint Management: The Heart of CRM
journal articles
Emerald
Year
2006
The influence of metaphors and product type on brand personality perceptions and attitudes
journal articles
Ang SH and Lim EAC
Year
2006
Biometrics: The next frontier in service excellence, productivity and security in the service sector
journal articles
Wirtz J and Heracleous L
Year
2006
Services research – a truly global discipline
journal articles
Wirtz J and Brah S
Year
2006
Guest editorial
journal articles
Wirtz J and Brah S
Emerald Group Publishing Limited
Year
2006
Arousal expectations and service evaluations
journal articles
Wirtz J and Mattila AS
Year
2006
The HBR list breakthrough ideas for 2005
journal articles
Wirtz J, Kramer RM, Kirby J, Rayport JF, Bonabeau E, Kalyanam K, Zweben M, Merton RC, Stewart TA, Sawhney M, Caruso D, Davenport TH, Buchanan L, Chesbrough HW, Lieberthal K, Heracleou L, Bateson MC, Rosen J, Von Ghyczy T, Antonovics J and Pfeffer J
Year
2005