Publications
Publication Type:
Department:
Year:
Flying High in a Competitive Industry: Cost‐effective Service Excellence at Singapore Airlines
journal articles
Emerald
Year
2006
Services research – a truly global discipline
journal articles
Wirtz J and Brah S
Year
2006
Arousal expectations and service evaluations
journal articles
Wirtz J and Mattila AS
Year
2006
Do reward programs build loyalty for services?. The moderating effect of satisfaction on type and timing of rewards
journal articles
Lee YH and Keh HT
Year
2006
Complaint Management – The Heart of CRM
journal articles
Emerald
Year
2006
The influence of value orientations and demographics on quality-of-life perceptions: Evidence from a national survey of Singaporeans
journal articles
Tan SJ, Tambyah SK and Kau AK
Year
2006
Complaint Management: The Heart of CRM
journal articles
Emerald
Year
2006
Guest editorial
journal articles
Wirtz J and Brah S
Emerald Group Publishing Limited
Year
2006
The psychology of intertemporal discounting: Why are distant events valued differently from proximal ones?
journal articles
Li X, Soman D, Ainslie G, Frederick S, Lynch J, Moreau P, Mitchell A, Read D, Sawyer A, Trope Y, Wertenbroch K and Zauberman G
Year
2005
The HBR list breakthrough ideas for 2005
journal articles
Wirtz J, Kramer RM, Kirby J, Rayport JF, Bonabeau E, Kalyanam K, Zweben M, Merton RC, Stewart TA, Sawhney M, Caruso D, Davenport TH, Buchanan L, Chesbrough HW, Lieberthal K, Heracleou L, Bateson MC, Rosen J, Von Ghyczy T, Antonovics J and Pfeffer J
Year
2005