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Year:

Customers behaving badly: A state of the art review, research agenda and implications for practitioners

journal articles
Wirtz J, Fisk R, Grove S, Harris LC, Keeffe DA, Russell/Bennett R and Daunt KL
Year
2010

Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy

journal articles
Wirtz J and Ehret M
Institute For Operations Research And The Management Sciences
Year
2010

Opportunistic customer claiming during service recovery

journal articles
Wirtz J and McColl-Kennedy JR
Year
2010

Creative restruction – how business services drive economic evolution

journal articles
Wirtz J and Ehret M
Year
2009

Suppressing feelings: A double-edged sword to consumer judgment and choice

journal articles
Lee YH, Yeung CWM and Qiu C
Year
2009

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

journal articles
Wirtz J, Noone BM, Mattila AS and Kimes SE
Year
2009

Processing idioms in advertising discourse: Effects of familiarity, literality, and compositionality on consumer ad response

journal articles
Lim EAC, Ang SH, Lee YH and Leong SM
Year
2009

Guest editorial

journal articles
Wirtz J, Johnston R and Khoe Sin Seow C
Year
2009

Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategy

journal articles
Wirtz J and Heracleous L
Year
2009

Regulatory focus theory, trust, and privacy concern

journal articles
Wirtz J and Lwin MO
Year
2009