Publications
Publication Type:
Department:
Year:
Suppressing feelings: A double-edged sword to consumer judgment and choice
journal articles
Lee YH, Yeung CWM and Qiu C
Year
2009
Research and practice in marketing, human resources and operations management in services: perspectives from Asia
journal articles
Wirtz J, Johnston R and Seow CKS
Emerald Group Publishing Limited
Year
2009
Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
journal articles
Wirtz J, Noone BM, Mattila AS and Kimes SE
Year
2009
Processing idioms in advertising discourse: Effects of familiarity, literality, and compositionality on consumer ad response
journal articles
Lim EAC, Ang SH, Lee YH and Leong SM
Year
2009
Guest editorial
journal articles
Wirtz J, Johnston R and Khoe Sin Seow C
Year
2009
Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategy
journal articles
Wirtz J and Heracleous L
Year
2009
Regulatory focus theory, trust, and privacy concern
journal articles
Wirtz J and Lwin MO
Year
2009
Self-Centered Social Exchange: Differential Use of Costs Versus Benefits in Prosocial Reciprocity
journal articles
Zhang Y and Epley N
Year
2009
Understanding consumer animosity in an international crisis: Nature, antecedents, and consequences
journal articles
Ang SH, Tan SJ, Leong SM, Cote JA, Jung K, Kau AK and Pornpitakpan C
Year
2008
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
journal articles
Shamdasani P, Mukherjee A and Malhotra N
Year
2008