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Publication Type:

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Department:

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Year:

Optimizing referral reward programs under impression management considerations

journal articles
Wirtz J, Xiao P and Tang CS
Year
2011

Generalized Trust and Trust in Institutions in Confucian Asia

journal articles
Tan SJ and Tambyah SK
Year
2011

Subjective wellbeing in ASEAN: A cross-country study

journal articles
Siok Kuan T and Jiuan TS
Year
2011

Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy

journal articles
Wirtz J and Ehret M
Institute For Operations Research And The Management Sciences
Year
2010

When good cheer goes unrequited: How emotional receptivity affects evaluation of expressed emotion

journal articles
Lee YH and Lim EAIC
Year
2010

Organizational learning from customer feedback received by service employees: A social capital perspective

journal articles
Wirtz J, Kuan Tambyah S and Mattila AS
Year
2010

Emotion display rules at work in the global service economy: The special case of the customer

journal articles
Wirtz J, Grandey A, Rafaeli A, Ravid S and Steiner DD
Year
2010

Customers behaving badly: A state of the art review, research agenda and implications for practitioners

journal articles
Wirtz J, Fisk R, Grove S, Harris LC, Keeffe DA, Russell/Bennett R and Daunt KL
Year
2010

Opportunistic customer claiming during service recovery

journal articles
Wirtz J and McColl-Kennedy JR
Year
2010

Outsourcing suppliers as downstream competitors: Biting the hand that feeds

journal articles
Lim WS and Tan SJ
Year
2010