Publications
Publication Type:
Department:
Year:
Outsourcing suppliers as downstream competitors: Biting the hand that feeds
journal articles
Lim WS and Tan SJ
Year
2010
Organizational learning from customer feedback received by service employees: A social capital perspective
journal articles
Wirtz J, Kuan Tambyah S and Mattila AS
Year
2010
Emotion display rules at work in the global service economy: The special case of the customer
journal articles
Wirtz J, Grandey A, Rafaeli A, Ravid S and Steiner DD
Year
2010
The globe: Singapore airlines’ balancing act
journal articles
Wirtz J and Heracleous L
Year
2010
Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategy
journal articles
Wirtz J and Heracleous L
Year
2009
Regulatory focus theory, trust, and privacy concern
journal articles
Wirtz J and Lwin MO
Year
2009
Self-Centered Social Exchange: Differential Use of Costs Versus Benefits in Prosocial Reciprocity
journal articles
Zhang Y and Epley N
Year
2009
The quality of life in Singapore
journal articles
Tambyah SK, Tan SJ and Kau AK
Year
2009
When uncertainty brings pleasure: The role of prospect imageability and mental imagery
journal articles
Lee YH and Qiu C
Year
2009
Using brand equity to counter outsourcing opportunism: A game theoretic approach
journal articles
Lim WS and Tan SJ
Year
2009