Publications

Year:

Outsourcing suppliers as downstream competitors: Biting the hand that feeds

journal articles
Lim WS and Tan SJ
Year
2010

Organizational learning from customer feedback received by service employees: A social capital perspective

journal articles
Wirtz J, Kuan Tambyah S and Mattila AS
Year
2010

Emotion display rules at work in the global service economy: The special case of the customer

journal articles
Wirtz J, Grandey A, Rafaeli A, Ravid S and Steiner DD
Year
2010

The globe: Singapore airlines’ balancing act

journal articles
Wirtz J and Heracleous L
Year
2010

Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategy

journal articles
Wirtz J and Heracleous L
Year
2009

Regulatory focus theory, trust, and privacy concern

journal articles
Wirtz J and Lwin MO
Year
2009

Self-Centered Social Exchange: Differential Use of Costs Versus Benefits in Prosocial Reciprocity

journal articles
Zhang Y and Epley N
Year
2009

The quality of life in Singapore

journal articles
Tambyah SK, Tan SJ and Kau AK
Year
2009

When uncertainty brings pleasure: The role of prospect imageability and mental imagery

journal articles
Lee YH and Qiu C
Year
2009

Using brand equity to counter outsourcing opportunism: A game theoretic approach

journal articles
Lim WS and Tan SJ
Year
2009