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Publications

Publication Type:

All Journal Articles Books/monographs Conference/seminars Case Studies Others

Department:

All Accounting Analytics & Operations Finance Management & Organisation Marketing Strategy & Policy Real Estate

Year:

Singapore: A Happier State of Mind?.

books/monographs
Tambyah SK and Yuen WL
Springer Nature
Year
2024

Service robots and their implications for service delivery

books/monographs
Wirtz J, Kunz WH, Paluch S and Pitardi V
Year
2024

The importance of corporate digital responsibility in a Digital Service World

books/monographs
Wirtz J, Kunz W, Hartley N and Tarbit J
Year
2024

Understanding consumer behavior in the service encounter

books/monographs
Wirtz J and Chew P
Year
2023

Strategies for developing customer loyalty for services

books/monographs
Wirtz J and Chew P
Year
2023

Balancing demand and capacity in services

books/monographs
Wirtz J and Chew P
Year
2023

Luxury service consumption

books/monographs
Wirtz J, Holmqvist J and Fritze MP
Year
2023

AI in Customer Service: A Service Revolution in the Making

books/monographs
Wirtz J and Kunz WH
Year
2023

Subjective Well-Being in ASEAN

books/monographs
Tambyah SK and Tan SJ
Springer International Publishing
Year
2023

Singapore, Quality of Life

books/monographs
Tan SJ and Tambyah SK
Springer International Publishing
Year
2023