Publications
Publication Type:
Department:
Year:
Luxury service consumption
books/monographs
Wirtz J, Holmqvist J and Fritze MP
Year
2023
AI in Customer Service: A Service Revolution in the Making
books/monographs
Wirtz J and Kunz WH
Year
2023
Corporate digital responsibility (CDR) in services
books/monographs
Wirtz J, Tarbit J, Hartley N and Kunz W
Year
2023
Happiness and Wellbeing in Singapore: Beyond Economic Prosperity
books/monographs
Tambyah SK, Jiuan TS and Lun YW
Year
2023
Service robots and AI in the frontline
books/monographs
Wirtz J, Paluch S and Kunz W
Year
2023
AI in Customer Service – A Service Revolution in the Making
books/monographs
Wirtz J and Werner HK
Springer Nature
Year
2023
Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing
books/monographs
Wirtz J, Kunz WH and Paluch S
Springer Nature Switzerland
Year
2023
Understanding consumer behavior in the service encounter
books/monographs
Wirtz J and Chew P
Year
2023
Strategies for developing customer loyalty for services
books/monographs
Wirtz J and Chew P
Year
2023
Balancing demand and capacity in services
books/monographs
Wirtz J and Chew P
Year
2023