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The surcharge donation paradox and the restorative power of choice

journal articles
Yeung C, Li X, Hu MM and Lee L
Year
2026

Happy Faces Help Homes: The Role of Animal Facial Expressions in Charitable Advertising

journal articles
Li X, Shang Z and Krishna A
Year
2026

The impact of social media exposure to war content on emotional exhaustion, anxiety, and work performance: The moderating role of organizational support.

journal articles
Yacoub L, Elhajjar S and Jabbour Al Maalouf N
Year
2026

How Gen AI Robots are Reshaping Services: They Converse, Physically Interact, and Learn in Real Time

journal articles
Wirtz J
Harvard Business School Publishing
Year
2026

Spatial Distribution of Access to Service: Theory and Evidence from Ride-Sharing

journal articles
Teng F, Ghili S and Kumar V
Institute For Operations Research And The Management Sciences
Year
2026

Conscious artificial intelligence in service

journal articles
Wirtz J, Breidbach C, Casper Ferm LE, Maglio PP, Beverungen D and Twigg A
Year
2026

The paradox of ambidexterity: marketing and service-sales in the spotlight

journal articles
Itani OS, Chaker NN, Aman MA, Bakeshloo KKA and Hajjar SE
Elsevier Bv
Year
2026

Customer experience management in B2B markets: CXM value propositions and archetypical CXM strategies

journal articles
Wirtz J, Kowalkowski C, Jaakkola E, Holmlund M, Ulaga W and Ahmed T
Year
2025

Claiming single or multiple product benefits: Moderating role of intergoal association

journal articles
Song Y, Li X, Wang H and Shen M
Year
2025

Generative AI Meets Service Robots

journal articles
Wirtz J and Stock-Homburg R
Year
2025