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Building a World-Class Service Organization
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
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Cost of cash: Evidence from cashiers
journal articles
Png IPL and Tan CHY
Year
2021
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International Real Estate Review
journal articles
Sing T and Chu Y
Global Social Science Institute
Year
2021
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Optimally biased Tullock contests
journal articles
Fu Q, Wu Z and Deng S
Year
2021
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Thy Neighbor’s Misfortune: Peer Effect on Consumption
journal articles
Agarwal S, Qian W and Zou X
Year
2021
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Impulse control with discontinuous setup costs: discounted cost criterion
journal articles
Xu F, Zhang H and Yao D
Year
2021
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Robots at Work: People Prefer—and Forgive—Service Robots With Perceived Feelings
journal articles
Yam KC, Tang PM, Ilies R, Bigman YE, Cremer DD, Soh H and Gray K
Year
2021
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One-way routes complicate cooperation in migrant crises
journal articles
Lim N, Del Ponte A, DeScioli P and Masiliunas A
Year
2021
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Threat of racial and economic inequality increases preference for algorithm decision-making
journal articles
Yam KC, Bigman YE, Marciano D, Reynolds SJ and Gray K
Year
2021
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Top Management Team Power in China: Measurement and Validation
journal articles
Ke B, Wang B, Zuo L and Mao X
Year
2021
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