Publications

Year:

Building a World-Class Service Organization

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Cost of cash: Evidence from cashiers

journal articles
Png IPL and Tan CHY
Year
2021

International Real Estate Review

journal articles
Sing T and Chu Y
Global Social Science Institute
Year
2021

Optimally biased Tullock contests

journal articles
Fu Q, Wu Z and Deng S
Year
2021

Thy Neighbor’s Misfortune: Peer Effect on Consumption

journal articles
Agarwal S, Qian W and Zou X
Year
2021

Impulse control with discontinuous setup costs: discounted cost criterion

journal articles
Xu F, Zhang H and Yao D
Year
2021

Robots at Work: People Prefer—and Forgive—Service Robots With Perceived Feelings

journal articles
Yam KC, Tang PM, Ilies R, Bigman YE, Cremer DD, Soh H and Gray K
Year
2021

One-way routes complicate cooperation in migrant crises

journal articles
Lim N, Del Ponte A, DeScioli P and Masiliunas A
Year
2021

Threat of racial and economic inequality increases preference for algorithm decision-making

journal articles
Yam KC, Bigman YE, Marciano D, Reynolds SJ and Gray K
Year
2021

Top Management Team Power in China: Measurement and Validation

journal articles
Ke B, Wang B, Zuo L and Mao X
Year
2021