Publications
Publication Type:
Department:
Year:
The Services Marketing Framework
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Empathy or schadenfreude? Exploring observers’ differential responses to abusive supervision
journal articles
Chen C, Qin X, Yam KC and Wang H
Year
2021
Pd-implied ratings via referencing a credit rating/scoring pool’s default experience
books/monographs
Duan JC and Li S
Year
2021
How does firms’ innovation disclosure affect their banking relationships?
journal articles
Saidi F and Žaldokas A
Year
2021
Mother-Adolescent Communication in Low-Income, Latino Families during Language Brokering: Examining the Theory of Resilience and Relational Load
books/monographs
Wang N and Guntzviller LM
Routledge
Year
2021
Singapore Business Law
books/monographs
Huan LYJ, Chen LY, Tabalujan BS, Low V and See WL
Commasia Resources Pte Ltd
Year
2021
Stronger Together: Conditional Indirect Effect of Servant Leadership on Transactive Memory Systems
journal articles
David EM, Johnson LU, Meng CY and Lopez TN
Year
2021
Latin American cities with higher socioeconomic status are greening from a lower baseline: Evidence from the SALURBAL project
journal articles
Wang X, Ju Y, Moran M, Avila-Palencia I, Cortinez-O'Ryan A, Moore K, Slovic AD, Sarmiento OL, Gouveia N, Caiaffa WT, Aguilar GAS, Sales DM, Pina MDFRPD, Coelho DM and Dronova I
Year
2021
Complaint Handling and Service Recovery
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Applying yield management to operating room management
journal articles
Goh J, Irwin BH, Tsai MH and Hillier SC
Year
2021