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Publications

Publication Type:

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Department:

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Year:

The effect of embarrassment on preferences for brand conspicuousness: The roles of self-esteem and self-brand connection

journal articles
Song X, Li X and Huang F
Year
2017

Unlocking value from machines: business models and the industrial internet of things

journal articles
Wirtz J and Ehret M
Year
2017

“Every coin has two sides”: The effects of dialectical thinking and attitudinal ambivalence on psychological discomfort and consumer choice

journal articles
Pang J, Li X, Keh HT and Maheswaran D
Year
2017

The enhanced loyalty drivers of customers acquired through referral reward programs

journal articles
Wirtz J, Ramaseshan B and Georgi D
Year
2017

Embodied cognition, sensory marketing, and the conceptualization of consumers’ judgment and decision processes: Introduction to the issue

journal articles
Lee SWS, Li X, Krishna A and Schwarz N
Year
2017

Service Employee Responses to Angry Customer Complaints: The Roles of Customer Status and Service Climate

journal articles
Wirtz J and Jerger C
Year
2017

The linguistic servicescape: Speaking their language may not be enough

journal articles
Shamdasani PN, Touchstone EE, Koslow S and D'Alessandro S
Year
2017

Capturing Value in the Service Economy

journal articles
Wirtz J and Ehret M
Nomos Verlag
Year
2017

Online Focus Groups

journal articles
Shamdasani P and Stewart DW
Year
2017

Service research in the new economic and social landscape

journal articles
Wirtz J and Tsiotsou RH
Emerald Group Publishing Ltd
Year
2016