Publications
Publication Type:
Department:
Year:
Embodied cognition, sensory marketing, and the conceptualization of consumers’ judgment and decision processes: Introduction to the issue
journal articles
Lee SWS, Li X, Krishna A and Schwarz N
Year
2017
Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries
journal articles
Wirtz J, Subramony M, Ehrhart K, Groth M, Holtom BC, van Jaarsveld DD, Yagil D, Darabi T, Walker D, Bowen DE, Fisk RP and Grönroos C
Year
2017
Capturing Value in the Service Economy
journal articles
Wirtz J and Ehret M
Nomos Verlag
Year
2017
Service Employee Responses to Angry Customer Complaints: The Roles of Customer Status and Service Climate
journal articles
Wirtz J and Jerger C
Year
2017
The enhanced loyalty drivers of customers acquired through referral reward programs
journal articles
Wirtz J, Ramaseshan B and Georgi D
Year
2017
What is Consumer Well-Being to Asians?
journal articles
Ang SH, Lee YH, Leong SM, Cote JA and Houston MJ
Year
2016
Relational Governance Mechanisms and Uncertainties in Nonownership Services
journal articles
Wirtz J, Ndubisi NO and Ehret M
Year
2016
Fickle men, faithful women: Effects of mating cues on men’s and women’s variety-seeking behavior in consumption
journal articles
Chen R, Zhang Y and Zheng Y
Year
2016
Shopping experiences in visually complex environments: a self-regulation account
journal articles
Wirtz J, Orth UR and McKinney A
Year
2016
Service research in the new economic and social landscape
journal articles
Wirtz J and Tsiotsou RH
Emerald Group Publishing Ltd
Year
2016