Publications
Publication Type:
Department:
Year:
Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries
journal articles
Wirtz J, Subramony M, Ehrhart K, Groth M, Holtom BC, van Jaarsveld DD, Yagil D, Darabi T, Walker D, Bowen DE, Fisk RP and Grönroos C
Year
2017
Service Employee Responses to Angry Customer Complaints: The Roles of Customer Status and Service Climate
journal articles
Wirtz J and Jerger C
Year
2017
The enhanced loyalty drivers of customers acquired through referral reward programs
journal articles
Wirtz J, Ramaseshan B and Georgi D
Year
2017
The effect of embarrassment on preferences for brand conspicuousness: The roles of self-esteem and self-brand connection
journal articles
Song X, Li X and Huang F
Year
2017
Online Focus Groups
journal articles
Shamdasani P and Stewart DW
Year
2017
Unlocking value from machines: business models and the industrial internet of things
journal articles
Wirtz J and Ehret M
Year
2017
Service research in the new economic and social landscape
journal articles
Wirtz J and Tsiotsou RH
Emerald Group Publishing Ltd
Year
2016
Shopping experiences in visually complex environments: a self-regulation account
journal articles
Wirtz J, Orth UR and McKinney A
Year
2016
The Effect of New Product Preannouncements on the Evaluation of Other Brand Products
journal articles
Lee YH, Thorbjørnsen H and Dahlén M
Year
2016
Addressing Criticisms of Global Religion Research: A Consumption-Based Exploration of Status and Materialism, Sustainability, and Volunteering Behavior
journal articles
Tambyah SK, Minton EA, Kahle LR and Jiuan TS
Year
2016