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When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation

journal articles
Wirtz J, Glikson E, Rees L, Kopelman S and Rafaeli A
Year
2019

How do successful scholars get their best research ideas? An exploration

journal articles
Yu S, Zhang J, Zhu Y, Cao C, Cao X, Cashman M, Kumar M, Timoshenko A, Yang J and Wernerfelt B
Springer Science And Business Media Llc
Year
2019

Engaging customers through online and offline referral reward programs

journal articles
Wirtz J, Orsingher C and Cho H
Year
2019

Platforms in the peer-to-peer sharing economy

journal articles
Wirtz J, Liu SQ, So KKF, Mody MA and Chun HEH
Year
2019

Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other’s resources

journal articles
Wirtz J, Benoit S, Klose S, Andreassen TW and Keiningham TL
Year
2019

Cost-effective service excellence in healthcare

journal articles
Wirtz J
Year
2019

An analysis of factors affecting mobile banking adoption

journal articles
Elhajjar S and Ouaida F
Emerald
Year
2019

Leveraging user-generated content for product promotion: The effects of firm-highlighted reviews

journal articles
Jiang Z, Li X, Yi C and Lu X
Year
2019

Where freshmen aspirations meet reality: factors influencing the learning outcomes of a living-and-learning program in an Asian university

journal articles
Tambyah SK and Mukhopadhyay K
Year
2019

Successful referral behavior in referral reward programs

journal articles
Wirtz J, Tang C and Georgi D
Year
2019