Publications
Publication Type:
Department:
Year:
The socio-economic impact of multidrug-resistant nosocomial infections: a qualitative study
journal articles
Low I, Tambyah SK, Tambyah PA and Mo Y
Year
2019
When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation
journal articles
Wirtz J, Glikson E, Rees L, Kopelman S and Rafaeli A
Year
2019
How do successful scholars get their best research ideas? An exploration
journal articles
Yu S, Zhang J, Zhu Y, Cao C, Cao X, Cashman M, Kumar M, Timoshenko A, Yang J and Wernerfelt B
Springer Science And Business Media Llc
Year
2019
Engaging customers through online and offline referral reward programs
journal articles
Wirtz J, Orsingher C and Cho H
Year
2019
An analysis of factors affecting mobile banking adoption
journal articles
Elhajjar S and Ouaida F
Emerald
Year
2019
Platforms in the peer-to-peer sharing economy
journal articles
Wirtz J, Liu SQ, So KKF, Mody MA and Chun HEH
Year
2019
Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other’s resources
journal articles
Wirtz J, Benoit S, Klose S, Andreassen TW and Keiningham TL
Year
2019
Cost-effective service excellence in healthcare
journal articles
Wirtz J
Year
2019
Cost-effective service excellence
journal articles
Wirtz J and Zeithaml V
Year
2018
How do innovators stay innovative? A longitudinal case analysis
journal articles
Wirtz J, Tuzovic S and Heracleous L
Year
2018