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Year:

The Accra Beach Hotel: Block Booking of Capacity during a Peak Period

books/monographs
Wirtz J and Kimes SE
World Scientific
Year
2016

Distributing Services Through Physical and Electronic Channels

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

Winning in Service Markets Success through People, Technology and Strategy

books/monographs
Wirtz J
World Scientific
Year
2016

Building a World-Class Service Organization

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

Developing Service Products and Brands

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

Improving Service Quality and Productivity

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

Positioning Services in Competitive Markets

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

Complaint Handling and Service Recovery

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

Understanding Service Consumers

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

Managing Relationships and Building Loyalty

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016