Publications
Publication Type:
Services Marketing: People, Technology, Strategy
Books/Monographs
Jochen Wirtz, Lovelock Christopher
Services Marketing: People, Technology, Strategy
World Scientific, 8th edition, 783 pp
Year
2016
Resource-based contingencies of when team-member exchange helps member of performance in teams
Journal Articles
Remus ILIES, Farh C I C, Lanaj K
Academy of Management Journal
Year
2016
Relational Governance Mechanisms and Uncertainties in Nonownership Services
Journal Articles
Jochen Wirtz, Oly Nelson Ndubisi, Ehret Michael
Psychology & Marketing
Year
2016
Does the Market Value CEO Styles?
Journal Articles
Luo Zuo, Schoar
American Economic Review, Papers and Proceedings
Year
2016
Case Study: Banyan Tree: Designing and Delivering a Branded Service Experience
Others
Jochen Wirtz
Services Marketing: People, Technology Strategy, 8th edition
Year
2016
Case Study: The Accra Beach Hotel: Block Booking of Capacity during a Peak Period
Others
Jochen Wirtz, Kimes S
Services Marketing: People, Technology Strategy, 8th edition
Year
2016
Does institutional change in Universities influence high-tech entrepreneurship? Evidence from China’s Project 985
Journal Articles
Jamber Jian Bai Li, Eesley, Yang
Organization Science
Year
2016
Case Study: Bouleau & Huntley: Cross-selling Professional Services
Others
Jochen Wirtz, Lowe S
Services Marketing: People, Technology Strategy, 8th edition
Year
2016
Laying the Foundation for TPP Compliance
Others
Compliance with TPP rules, business requirements, regulations and management challanges
Year
2016
Case Study: Singapore Airlines: Managing Human Resources for Cost-effective Service Excellence
Others
Jochen Wirtz, Heracleous L
Services Marketing: People, Technology Strategy, 8th edition
Year
2016