Publications
Publication Type:
Department:
Year:
Designing Customer Service Processes
books/monographs
Wirtz J
Ws Professional
Year
2017
Cost-effective service excellence: Lessons from Singapore Airlines
books/monographs
Wirtz J, Heracleous L and Johnston R
Year
2017
Designing Complaint Handling and Service Recovery Strategies
books/monographs
Wirtz J
World Scientific
Year
2017
Essentials of Services Marketing, Global Edition
books/monographs
Wirtz J and Lovelock CH
Pearson Higher Ed
Year
2017
Pricing Services and Revenue Management
books/monographs
Wirtz J
World Scientific
Year
2017
Managing Customer Relationships and Building Loyalty
books/monographs
Wirtz J
World Scientific
Year
2017
Designing Customer Service Processes
books/monographs
Wirtz J
World Scientific
Year
2017
Pricing Services and Revenue Management
books/monographs
Wirtz J
World Scientific Publishing Company
Year
2017
Building a World Class Service Organization (Assessment Tool)
books/monographs
Wirtz J
World Scientific
Year
2017
Service Quality and Productivity Management
books/monographs
Wirtz J
World Scientific
Year
2017