Publications
Publication Type:
Department:
Year:
The three-stage model of service consumption
books/monographs
Wirtz J and Tsiotsou RH
Year
2015
Cost-Effective Service Excellence: Developing a Conceptual Framework
books/monographs
Wirtz J
Springer-verlag
Year
2015
Sequential Cross-Sectional Studies of Values in Singapore and the United States
books/monographs
Tan SJ, Tambyah SK and Kahle LR
Routledge
Year
2015
How to Reduce Consumer Cheating on Service Guarantees? Results from Two Experimental Studies
books/monographs
Wirtz J, Ng ICL and Sheang LK
Year
2015
Services Marketing
books/monographs
Wirtz J, Lovelock CH and Patterson P
Year
2015
Should a Firm with a Reputation for Outstanding Service Quality Offer a Service Guarantee? An Experimental Study
books/monographs
Wirtz J, Ng ICL and Sheang LK
Year
2015
How to Reduce Halo in Attribute-Specific Customer Satisfaction Measures: An Empirical Investigation
books/monographs
Wirtz J
Year
2015
Halo in Consumer Satisfaction: Replication and Extension of an Experimental Study
books/monographs
Kwok D and Wirtz J
Year
2015
Choosing Appropriate Customer Satisfaction Measures – First Steps towards a Normative Framework
books/monographs
Wirtz J and Chung LM
Year
2015
The Seven Faces of Singapore – Initial Findings from a Large-scale Representative Life Style Study
books/monographs
Wirtz J, Kwon J, Keng KA and Jiuan TS
Year
2015