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Latest Case Studies

DBS Bank Ltd. (Singapore): Digitalization and Service Disruptions

Prof Thompson S.H. Teo, Mr Yu Zhe Goh (BBA student), Ms Mavis Ker Hui Ng (BBA student) and Mr Rowell Zheng Jie Tan (BBA student)

15 October 2024

In 2023, DBS Bank Ltd. (Singapore), a leading financial institution, experienced significant service disruptions. These disruptions, which affected....

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Cruise in Crisis: Navigating the Autonomous Vehicle Industry

Prof Thompson S.T. Teo, Ms Jessy Lene Deserva Amolar (BBA student) and Ms Hazel Lye Hwee Woon (BBA student)

2 October 2024

Founded in 2013 and acquired by General Motors (GM) in 2016, Cruise was a trailblazer in the autonomous vehicle industry. Cruise had rapidly expand....

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